RETURN AND REFUND POLICY
Return and Refund policy
After placing your valued order and making the payment, we would not be able to make any changes in the same. Also combining or adding orders once they have been placed would not be possible. Once order is placed and payment is made for the products, orders cannot be cancelled or returned back. In the event of non-delivery occurred due to customer mistake (wrong name, address or any other wrong information), rudraum.com would incur an extra cost for redelivery and the same would be claimed from the customer. Any refund claim due to technical error in the payment gateway, will be refunded within a time span of 6-7 days
Pre Orders
Pre-Booking Amount Guarantee.
If prices are increased after you ordered, the current price (Release Date effect) will be applicable on your order.
The balance amount of your pre-booking should be paid before the shipment of your order.
We are running Pre-Booking only on Net Banking, Debit and Credit Card.
Condition applies only on pre-booking before its release date.
If Pre Booking orders are placed at the same time as regular orders, your online order status and shipping confirmation emails will include the Pre-Booking.
Pre-Booked products are shipped separately, We will not send with any other booked products.
We aim to deliver Pre-Booked products on or after the official launch date and as well as stock availability.
Demonstration & Installation
Demonstration is provided by the manufacturing company and is provided on certain products only, in case of further clarifications, we would request to email us on operation@rudraum.com and we will be happy to clarify on the same. After delivery/receipt of product, the demonstration, if applicable, would happen after minimum 4 business days. Only the first demonstration would be on a complimentary basis. Installation is provided by the manufacturing company’s authorized service center/franchisee only.
