PAYMENT & RETURNS
rudraum.com thanks you and values your purchase with us. This section describes rudraum.com’s policies on payments received from customers and returns to customers for products or services ordered.
Acceptable Methods of Payment
Presently payment methods available with rudraum.com are through Credit Cards, Debit Cards and Net banking only. As and when other methods will be incorporated, the same would be updated here as well. Your Credit/Debit card information remains private and confidential. rudraum.com and our secure online payment gateways use Secure Sockets Layer security technology to protect your Card information. We accept all VISA & MasterCards– only Indian cards, as International cards would not be supported. You will have to enter your 16 digit Credit/Debit card number and the 3 digit CVV (Card Verification Value) code which is at the back of your card and complete the payment.
Verified By VISA (VBV) and MasterCard Secure Code
With a view of making Online shopping safer, the Reserve Bank of India has made it mandatory , from 1st August 2010 onwards, for all transactions to have an extra level of authentication. The “extra level” is a password which you will have to enter after entering your Credit Card/ Debit Card details while making an online payment. This technology is called Verified by VISA (VBV) or MSC (MasterCard Secure Code).You will have to log onto your banks website for registration and each bank has its own process for registration.
Once the payment is complete, you will get an email confirmation from us. Orders Delivery may take upto 7 to 10 working days.
Cash On Delivery (COD)
COD is available and is valid for a maximum of Rs. 50,000 /- per transaction. Our customer has to pay the complete booked amount prior to delivery. The official receipt for cash collected will be provided to the customer.
All products which have the COD icon on the product detail page are available for Cash On Delivery.
You can avail of COD on an order if
1) Your selected products are available for a COD.
2) Your delivery location is serviceable by Cash collection personnel.
3) Cash Collection will be made only between 11:00 am to 06:00 pm during the day and at the billing address as given by the customer during online booking.
Placing orders using COD.
1) Identify the products with COD icon available for online purchase.
2) Add them to your shopping cart, proceed to checkout.
3) Provide the shipping address and proceed to the payment page.
4) In the payment page, select the option, COD
5) Enter the CAPTCHA code as given below, click on Submit.
6) You will receive the Order confirmation page with Order details.
Please Note: Currently, option for buying products on COD is not activated. We shall update here once the same is activated.
All offer prices on rudraum.com are all inclusive; there are no hidden charges whatsoever. You have to only pay the offer price that you see on our product page next to the specific product image.